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Shipping & Returns

Backyard X-Scapes works with some of the most reliable shipping services in the country. We strive to provide 100% accuracy when working with our valued customers, with the fastest turnaround time and timeliest delivery possible. Every order is packed carefully to avoid any damage that may be incurred during shipping.

Online orders sent from our San Diego warehouse may take up to 1-2 days to be processed and shipped. We reserve the right to hold or refuse to ship any domestic or international order we deem fraudulent.

Online ordering is available within the US, excluding Hawaii, Alaska, and territories. Please call 866-222-1422 8 am to 5 pm PST Monday through Friday, 10 am to 5 pm PST Saturday and Sunday or e-mail customerservice@backyardxscapes.com for Hawaii, Alaska, or international orders, and we'll be happy to help.

Free Shipping

Free shipping applies to most products on BackyardXScapes.com. Free Shipping is only available in the US, excluding Hawaii, Alaska, and territories. Free shipping does not apply to international purchases. Please call 866-222-1422 8 am to 5 pm PST Monday through Friday, 10 am to 5 pm PST Saturday and Sunday or e-mail customerservice@backyardxscapes.com for Hawaii, Alaska, or international orders.

We can not ship to PO Boxes; physical addresses are required for all orders. For expedited shipments, please call 866-222-1422 8 am to 5 pm PST Monday through Friday, 10 am to 5 pm PST Saturday and Sunday .

Transit Time

Once product is shipped, transit time can vary from 1 to 5 business days via UPS or FedEx. Shipping via common carrier can take 1 to 10 business days.

Approximate shipping times are stated within the shipping section of the product page.

Tracking Your Order

You will automatically receive an e-mail confirmation once your purchase has been completed. You will also receive a shipping notification when products are shipped. Please call 866-222-1422 8 am to 5 pm PST Monday through Friday, 10 am to 5 pm PST Saturday and Sunday or e-mail customerservice@backyardxscapes.com if you have any difficulties locating your tracking information.

Fountains, Planters/Pottery and Statuaries

Most fountain, planters/pottery and statuaries are shipped via common carrier. These items may take up to 5 to 6 weeks to be completed and shipped. Signatures are required for any shipments sent via common carrier. If you are not available, this may delay the receipt of your product. Common carriers usually call in advance to schedule the best time for deliveries.

We recommend that all customers inspect packing for damages immediately, and mark any areas of concern on the delivery’s paperwork or with the driver at the time of delivery and before signing the carrier's bill of lading for receipt. Also, please inspect product promptly and contact us immediately if you experience any problems with your shipment. It is extremely helpful to have a camera handy while documenting any damages to the product or packaging. Please contact Customer Service at 866-222-1422 immediately to notify us of any missing or damaged items.

Return Policy

Returns and exchanges can be made up to 30 days after the receipt of your merchandise. Before returning, please call 866-222-1422 8 am to 5 pm PST Monday through Friday, 10 am to 5 pm PST Saturday and Sunday or e-mail customerservice@backyardxscapes.com. We want you to be satisfied with your purchase, and we’ll make every effort to accommodate your needs.

Shipping charges are non-refundable. We will provide you with a return authorization number. Shipping for return items are the customer’s responsibility, except in the case of mis-shipped, defective or damaged product. If making a claim of defective or damaged product, you may be asked to provide photographic evidence. A 20% restocking fee will apply for returns. No restocking fee will apply for mis-shipped, defective or damaged merchandise.

Any damage incurred during return shipping are the responsibility of the customer. Take pictures before returning the product to document condition so you may make a claim against the carrier in the case of any damage incurred during shipping.

Refund processing will begin once the product is received in its original condition. Credits may take up to 30 business days to be completed.

Specific guidelines apply to the following manufacturers:

Bluworld (manufacturer):

No returns are allowed. Replacements will be made for the following:

• Incorrect shipping of product
• Defective product. Photographic evidence must be provided. Fountains will be repaired or replaced at our discretion.
• Freight damage when shipped with a carrier
• Incorrect custom or personalized fountains will be corrected and replaced

Gist Décor (manufacturer):

No returns unless defective. Replacements will be made for the following:

• Incorrect shipping of product
• Defective product. Photographic evidence must be provided. Fountains will be repaired or replaced at our discretion.
• Freight damage when shipped with a carrier