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Frequently Asked Questions

You’ve got questions. We’ve got answers.

Where do you ship?

We can ship mostly anywhere. Online ordering is only available within the continental US. Please call (866) 222-1422 8 am to 4:30 pm PST Monday through Friday, 10 am to 4:30 pm PST Saturday and Sunday or e-mail us at customerservice@backyardxscapes.com for a shipping quote for Hawaii, Alaska, outside the continental US, or outside the US.

Free Shipping is available on most products at BackyardXScapes.com. Free Shipping is only available within the continental US.

Are your products all-natural?

Yes! Our products, such as our bamboo, follow certification to the highest degree.

How long have you been in business?

Backyard X-Scapes has been business since 2000 with a 65,000 square foot showroom and warehouse in sunny San Diego, California. Our retail business is booming, just like our online business, so we’re not going anywhere. Unlike many online businesses, we’ve got a strong and growing physical presence and it’s a large part of who we are as a company.

How long does it take to receive my items?

Every product lists approximate delivery time on the product page. Anything in stock in our warehouse will ship within 1 to 2 days. See Shipping and Returns for additional details.

Is it safe to buy a large item like a fountain from you?

Yes! When you make a custom purchase for a large item, such as a fountain, you will almost always require a common carrier to delivery the item to your home or business. We help make the arrangements, such as for a lift-gate if required.

Backyard X-Scapes’ experienced representatives are always on hand to personally assist you with your order. You can’t lose with the combination of our large selection, and personal service. Our number one goal is to ensure you get exactly what you’re looking for, and we strive for exactly that every day.

We’ve been in business since 2000, and serviced large businesses in the San Diego area such as Seaworld and Wild Animal Park.

How can you offer free shipping?

Like other major online retailers, we encourage you to buy more from us. Small parcels generally cost more to ship than if we package items together, so there’s a certain point where we can offer to give you free shipping on pretty much everything!

Do you have a price match guarantee?

If you find a lower price online, call us at (866) 222-1422 8 am to 4:30 pm PST Monday through Friday, 10 am to 4:30 pm PST Saturday and Sunday or e-mail us at customerservice@backyardxscapes.com. We’ll try our best to match competitors’ prices, and most of the time we can!

Backyard X-Scapes offers many unique products that aren’t available anywhere else.

For brands available on competitors’ sites, there are often minimum advertised prices. Competitors not following these guidelines won’t be working with these top brands for much longer.

We focus attention on creating an environment that gives you everything you require to outfit the backyard of our dreams. We strive to price all of our products competitively, but we hope you find our level of service to be where you find real value at Backyard X-Scapes.

Why does it take so long to make a fountain?

Most of the fountains are custom creations. It generally takes 2 to 3 weeks to finish the fountain, plus another 2 to 3 weeks for delivery via large commercial truck.

What’s your return policy?

See Shipping & Returns for more information.